Refund policy

Refund & Return Policy

1. Return/Refund Eligibility

We accept returns and refunds within 7 days from the date you receive your product. After this period, we are unable to process returns or issue refunds.

2. Restocking Fee

If your return is approved, a 10% restocking fee will be deducted from the refund amount. The restocking fee helps cover the cost of inspecting, repackaging, and restocking the item for resale.

3. Conditions for Return

To qualify for a return, the following conditions must be met:

  • The item must be unused, in its original condition, and with all tags and packaging intact.
  • The item should not be damaged or altered in any way.
  • Return requests must be made within 7 days from the date of receipt of the product.

4. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer service team to request a return. You can reach us via email or through our customer support portal.
  2. Once your return request is approved, you will receive instructions on how to send the product back to us.
  3. Return shipping costs are the responsibility of the customer.

5. Refund Process

Once the returned item is inspected and approved, we will process your refund to the original payment method. The refund process may take 3-5 business days. Please note that the restocking fee will be deducted from the refund amount.

6. Non-Returnable Items

The following items cannot be returned or refunded:

  • Personal hygiene items (e.g., body jewelry, nose pins, etc.)
  • Sale or discounted items
  • Used or damaged items

7. Exchange Policy

We do not offer exchanges. If you would like to receive a different product, please return the original item for a refund and place a new order.